Frequently Asked Questions
Everything you need to know about shopping with Shaffer
How long will it take to receive my order?
Standard shipping usually takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is Shaffer's return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply visit our returns portal to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
Shaffer accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How can I track the status of my shipment?
Once your order is processed, you can track it through the 'My Orders' section of your account or by clicking the link provided in your shipping confirmation email.
Are Shaffer products covered by a warranty?
Many of our products come with a one-year manufacturer's warranty against defects. Please check the specific product description or contact our support team for more details.