Returns & Exchanges
At Shaffer, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all items in their original condition. Whether you need a different size or a full refund, our team is dedicated to making the process as smooth as possible.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging and include all tags, manuals, and promotional inserts.
Attach the Label
Download and print the prepaid shipping label provided by our portal and affix it clearly to the outside of your box.
Ship and Track
Drop off your package at any authorized carrier location and keep your receipt until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing